I can’t start check-in. The system says “Waiting for KidCheck client.” What do I do?
First, make sure the KidCheck client is running. To do so:
- On Windows computers, you’ll see the KidCheck “blue checkmark” icon on the bottom right of the screen by the time (you may need to click the “Show hidden icons” triangle to see it)
- On Mac computers, you’ll see the icon up in the taskbar at the top of the screen
If you don’t see the icon, start the KidCheck Client application
- Windows: Click the Windows Start Icon > KidCheck Check-In (use search in Windows 11 to find the KidCheck app)
- Mac: Go to the applications folder and click on KidCheck Client
- After the Client has been launched, log off and then back on to your KidCheck account
If you don’t see the KidCheck Client anywhere on the computer, you will need to install it:
- Log on to KidCheck and choose the Check-in tab
- Choose the Download Client Software link on the left side of the page under “Check-in Station Software”
- Click Download Client Software under Page Options
- Run the installer from the downloads folder
- After installing KidCheck you will be able to begin check-in