Troubles with your label printer can typically be resolved by following a few simple steps.

First, make sure your printer is selected and that printing is enabled in the Close Check-in dialogue box:

  1. Start a check -in session
  2. Select the Station Options gears in the upper right hand corner of your running template/program
  3. Under the Printing section make sure the Enable Printing checkbox is selected and that your locally connected label printer is chosen
  4. Select the green Print Test button to test label printing

If your printer still doesn’t work:

  1. Check to see if there is a label caught in the roller or printhead
  2. Ensure that labels are loaded properly
    (see the video links for reloading Dymo and Brother labels – “How to reload labels in a Dymo printer”, “Brother QL-800 Setup“
  3. Confirm that the label quantity is not set to “0” on the check in screen
  4. Unplug the power cord, wait a few seconds and plug it back in. You may also need to close check-in and restart the computer if your printer is still not recognized.