Customer Feedback – KidCheck Children’s Check-In

For many years our check-in process was paper only. After spending time with the KidCheck software I realized that this program was going to do everything I needed and more! I am so pleased with this product and how safe, secure and easy it is to use for us and our members!

Okay..itﾒs Sunday a.m. I came into my office and found the envelope of bar codes that I ordered. Opened them up and , UREKA! You sent me breakfast. Iﾒm throwing down these Skittles right now. You all are too much fun!

KidCheck’s customer service is second to none.

Last weekend, my husband and I were running around doing errands, well somehow my keys found their way into the laundry for the dry cleaners. Well, about an hour later I get a call from KidCheck (on a Saturday afternoon no less) saying that my keys had been found. I didn’t even realize they were lost! We use KidCheck at our church so the dry cleaner was able to read my KidCheck keytag on my key chain and KidCheck contacted me. Talk about going above & beyond the call of duty. They saved me countless panic on Monday morning. Thank you so much!

I just wanted to say thank you for KidCheck! You have simplified our administrative work in remarkable ways and have given us so many wonderful tools. We had our kick-off Sunday today and used our volunteer name tags for the first time and it worked great. Iﾒm constantly amazed at the improvements and just really enjoy the ease of this system. So, after a busy month of preparation and all the people who helped make this work, I wanted to be sure to include you in a word of thanks. So, thank you!

Last Sunday we opened up our computerized check-in system and it was fantastic. Kidcheck worked great. We had some people all ready registered online, and the rest were checked in for the first time that day. Even though they did not register early it still went pretty fast and with no hiccups. Training our volunteers on it was easy as well. They picked it up and had no problems with it on Sunday. It created a buzz around our church that something new and exciting was happening. Always good. Your Chat With Us feature was great. I used it twice and both times I had prompt interaction with your customer service. I would definitely use the word easy to describe Kidcheck. The whole experience was easy.

We have been live with KidCheck for one month now, and it has already been a tremendous blessing to our church family. The glitches we have had to work out have been issues on our end, not on KidCheck’s. KidCheck has done everything it promised us it would do – and more! Our congregation was a little hesitant at first about implementing this program – they weren’t truly convinced there was a need. However, we have had many visitors over the last month who have been so thankful for the program and the peace of mind it provides when leaving your child in a stranger’s care in a new place. Our members have heard their responses and realized that KidCheck is not only an in-reach tool, but also an out-reach tool. We are very thankful for the KidCheck progam and how it helps us to take care of our children and serve others with excellence.

We have used Kidcheck for 5 sessions now. Alex told me that a successful roll-out would have 30% of the children pre-registered before the roll-out day. We are a small church and to start I am only using Kidcheck in our nursery. Our preschool children will be moving down to a room by the nursery in June and we will use the program with them at that time. I chose to roll-out on a Wednesday. That night 100% of the children (11 of 11) were preregistered! To be fair, that Sunday we had an additional 8 children who were checked in for the first time, 4 of those eight were pregistered, 50%. So overall for the first week of using kidcheck, 75% of the children were preregistered. I have checked the guardian list, and most of the regular parents for the preschool age have already registered with kidcheck in preparation for the changes in June. Thanks for the challenge, Alex! I knew I could count on my regular parents to come through. As we have just gone through Holy Week with visitors, several parents had gotten their visiting family and friends to create accounts before coming for the first time. It was great!