This guide helps resolve issues with the ExpressHub not printing or Express Check-In not functioning.

1. Verify ExpressHub Power

Check Screen: Ensure the ExpressHub displays the blue KidCheck home screen. If the screen is black:

  • Confirm the power adapter is plugged into a working surge protector or outlet.
  • Verify the surge protector is on and connected to a functional wall outlet.
  • Ensure the USB-C power cable (or “Y” cable for older models) is securely connected to the ExpressHub and power adapter.
  • Test: If the ExpressHub powers on, test printing and Express Check-In.

If Unresolved: Contact the helpdesk at 208-538-2000 (Mon-Fri: 8 AM–5 PM MST, Sun: 6 AM–Noon MST) for potential hardware issues.

 

2. Check Network Connection

Access Settings: Unlock the ExpressHub settings by choosing the gear and using the default password: 844578.

Verify Network:

  • Go to the Network tab and confirm the ExpressHub is connected to your wired or wireless network.
  • For wireless, rejoin the network if disconnected.
  • For wired, reseat the Ethernet cable on both ends. Try a different data port if needed.

Test: Confirm printing and Express Check-In functionality after reconnecting.

 

3. Confirm KidCheck Server Connection

Check Socket Status:

  • Unlock the ExpressHub home screen by using the gear and password (844578).
  • Navigate to the Dashboard and verify the KidCheck Socket Status shows Connected.

If Disconnected:

  • Go to Power settings and select Reboot to restart the ExpressHub.
  • After reboot, check if the Socket Status is Connected.
  • Test: Verify printing and Express Check-In work if connected.

If Unresolved: Test the ExpressHub on another network to isolate the issue. Contact the helpdesk at 208-538-2000 if the issue persists.

 

4. Troubleshoot Printer Connectivity

Check Printer Status:

  • From the ExpressHub settings, go to Settings > Printers.
  • Ensure the printer is listed. If not:
  • Reseat the USB cable on both the printer and ExpressHub.
  • Power cycle the printer by unplugging and replugging the power cable.
  • For Brother printers, ensure the Editor Lite button is off.

Test Print: Select the green Test Print button to verify printing.

If Unresolved:

  • Replace the labels and confirm they advance properly.
  • If the printer is listed but not printing, the issue may be with the printer hardware or labels. Contact the helpdesk if needed.

 

5. Troubleshoot Express Check-In

Verify Socket Status: Ensure the KidCheck Socket Status is Connected (follow step 3 if disconnected).

Test: Confirm Express Check-In functionality after verifying the connection.

 

Contact Support

If issues persist, contact the KidCheck helpdesk at 208-538-2000 (Mon-Fri: 8 AM–5 PM MST, Sun: 6 AM–Noon MST).