Answers to Frequently Asked Support Questions

Thank you for being part of the KidCheck family. Here are ten helpful tips for answering the most frequently asked customer questions.

Our goal with support is to provide a friendly, knowledgeable, live person six days a week, including Sunday morning. Support calls have no time limits, and we are happy to assist for as long as necessary to reach a resolution.

We also offer relevant, easy-to-understand self-service information in your KidCheck account and online in the Support & Training Center.

This includes product assistance, rollout materials, and step-by-step guides for getting started or optimizing your mobile children’s check-in solution.

Here are ten helpful tips to maximize your experience with KidCheck.

1. To avoid locked accounts, set up each KidCheck volunteer or staff as a “check-in” worker with their own login information. When login information is shared, security is compromised, and passwords are often forgotten, resulting in frustration and locked accounts.
2. When starting mobile check-in, unlock your ExpressHub, by tapping the gear icon (in the top left corner) and entering your configuration password. From the dashboard screen, confirm that the KidCheck socket status shows “connected.” If your ExpressHub is not connected, use the power setting to reboot your device.
3. Explore your KidCheck system settings tab to understand what capabilities are available and what you can customize to fit your organization’s needs.
4. You don’t need a license, check-in station, or browser to view the currently checked-in children. Instead, use the KidCheck admin console app, which you can download onto your smartphone or tablet from the app store. Note: You need a security role associated with your organization’s account to access the admin console app.
5. Set all your check-in devices, such as computers, smartphones, iPads, and tablets, to receive automatic operating system updates. This will ensure you always have the latest software and bug fixes.
6. Ensure guardians and staff members create their KidCheck login accounts with a personal user ID and password. This will encourage account ownership and help assign staff the correct worker and security roles.
7. If you are taking over a KidCheck account from another administrator, have them add you as soon as possible as the new administrator. This will help eliminate any potential challenges and provide a clean start. Also, as a new administrator, contact us for free training. We’re happy to schedule a time to help you get familiar with KidCheck.
8. For the best possible check-in experience, ensure your computer system meets the modest requirements KidCheck recommends.
9. To properly connect the Brother QL-800 to KidCheck, ensure the Editor Lite button is off.
10. To quickly receive photo permissions, utilize check-in surveys to capture guardian approvals right at check-in or offer a customized End User License Agreement that can be shown once or every time check-in occurs.

Click here to learn more about the benefits of using secure mobile Express Check-In, children’s and youth check-in, and volunteer scheduling to help manage your events.

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